Privacy Policy
How Meridian Admissions handles information provided by students, parents and website visitors.
Last updated: 9 September 2026. Meridian Admissions is committed to handling personal information responsibly and only using it where necessary to operate our services.
Information we collect
Depending on how you use Meridian, we may collect names, email addresses, telephone numbers, parent or guardian details, course and university preferences, educational information, grades, application materials, personal statement drafts, consultation notes, enquiry details and records of services purchased.
Why we use information
We use information to respond to enquiries, provide purchased services, match students with appropriate advisers, arrange consultations, maintain customer accounts, process orders, improve our services, communicate important service information and meet legal or regulatory obligations.
Student and educational information
Admissions support can require sensitive contextual information about a student's education and application. We ask clients to provide only information relevant to the service. Access should be limited to the Meridian team members and advisers who need it to deliver that service.
Parents, guardians and younger students
Many Meridian customers are parents purchasing support for a child. Where appropriate, we may communicate with both the purchaser and student. Families should avoid submitting unnecessary sensitive information through open enquiry forms.
Payments
Card details should be processed by our payment provider and are not intended to be stored directly by this website. We may retain order, payment-status and invoicing information needed to manage the customer relationship.
Accounts and bookings
My Meridian may store account details, purchased services, consultations and bookings. A production account system should use secure authentication and appropriate access controls.
Website storage and chat
The website may use browser storage for functions such as the basket and account preferences. If the Meridian Assistant is connected to an external AI or support provider, questions submitted through chat may be processed by that provider in accordance with the configuration in use at the time.
Sharing information
We may share information with advisers, tutors, payment providers, website and communications providers, and other suppliers where reasonably necessary to deliver the service. We do not sell client information.
Retention
We aim to retain personal information only for as long as reasonably necessary for the service, legitimate business records and legal obligations. Retention periods may differ depending on the type of record.
Your rights
Depending on applicable data-protection law, you may have rights relating to access, correction, deletion, restriction, objection and portability of your personal information. Requests can be sent to team@meridianadmissions.co.uk.
Email, WhatsApp and support communications
If you use Meridian Priority Support or otherwise contact us by email or WhatsApp, we may process the contact details, message content and documents you choose to send so that we can provide the requested admissions support. Please avoid sending information that is not relevant to the service.
Contact
Privacy questions can be sent to team@meridianadmissions.co.uk or by post to Meridian Admissions, 167–169 Great Portland Street, London, England, W1W 5PF.